Frequently Asked Questions

Who is Oléz?

Oléz is an online store specializing in premium smartwatch accessories. We offer a curated selection of high-quality watch bands, screen protectors, charging solutions, protective cases, and more to enhance and customize your smartwatch experience.

Are your accessories compatible with all smartwatch brands?

Yes, our accessories are designed to be compatible with various smartwatch brands and models. Each product listing specifies the compatibility details, ensuring you find the perfect match for your device.

How do I place an order?

Placing an order is easy! Simply browse our website, add the desired products to your cart, proceed to checkout, and follow the prompts to complete your purchase. You can create an account for a seamless shopping experience or proceed as a guest.

 What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard. Additionally, we may offer payment through popular online platforms such as Apple Pay* and Google Pay*.

What are your shipping options and delivery times?

We offer various shipping options, including standard, free, and express shipping. Delivery times may vary depending on your location and the chosen shipping method, but typically range from 1 to 7 business days.

Can I track my order?

Yes, once your order is processed and shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and progress of your shipment.

What is your Returns and Refunds Policy?

Our Returns and Refunds Policy allows you to return eligible items within 7 days from the date of delivery. Items must be unused and in their original packaging. Please refer to our Returns and Refunds page for detailed information on the process.

How do I contact customer support?

If you have any questions, concerns, or need assistance, you can reach our customer support team through info@bgtr.group or 087 073 9500. We are available Monday to Thursday between 9am – 4pm and will be happy to assist you.

What if I receive a damaged or defective item?

In the rare event of receiving a damaged or defective item, please contact our customer support immediately with clear photos of the issue. We will assess the situation and offer a suitable resolution, such as a replacement or a full refund.

Can I cancel my order after it’s been placed?

If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but once the order is processed and shipped, it may not be possible to cancel it.