Shipping & Delivery

Shipping Options:

Oléz offers several shipping options to cater to your needs. The available shipping methods will be displayed during the checkout process. The shipping options may vary based on your location and the product’s availability.

Please note that the estimated delivery times provided for each shipping method are approximate and do not include order processing time.

Order Processing Time:

We strive to process and dispatch orders as quickly as possible. Order processing time typically ranges from 1 to 3 business days. However, during peak seasons or promotional periods, processing times may be slightly longer.

Orders placed on weekends or public holidays will be processed on the following business day.

Shipping Cost:

The shipping cost for your order will be calculated based on the chosen shipping method, destination, and the weight/size of the items in your cart.

Shipping costs will be displayed during the checkout process before you finalize your purchase.

Delivery Times:

Delivery times will depend on the shipping method you choose and your location. Estimated delivery times are as follows:

– Standard Shipping: 3 to 5 business days

– Express Shipping: 1 to 3 business days

Please note that these delivery times are estimates and not guaranteed. Actual delivery times may be affected by factors beyond our control, such as weather conditions, or unforeseen logistical challenges.

Tracking Information:

Once your order is processed and shipped, we will provide you with a tracking number via email. 

You can use this tracking number to monitor the status and progress of your shipment.

Please allow a short period for the tracking information to be updated in the shipping carrier’s system.

Shipping Address:

It is the responsibility of the customer to provide an accurate and complete shipping address during the checkout process. We will not be held liable for delays or undelivered packages due to incorrect address details provided by the customer.

Shipment Tracking and Support:

If you encounter any issues with your shipment or have questions about the delivery process, please contact our customer support team. We will assist you in tracking your order and resolving any shipping-related concerns.

Failed Deliveries:

In the event of a failed delivery attempt, the shipping carrier may leave a notice, or you may be contacted to arrange an alternative delivery time or location.

If a package is returned to us due to multiple failed delivery attempts or an incorrect address, additional shipping fees may apply for re-shipment.

Damaged or Lost Shipments:

In the rare event of a damaged or lost shipment, please notify us immediately. We will work with the shipping carrier to initiate an investigation and resolve the matter as quickly as possible.

In the case of a damaged package, please retain all packaging materials and take photos as evidence to support the claim process.

By placing an order with Oléz, you acknowledge and agree to these Shipping and Delivery Terms. If you have any questions or need assistance, please contact our customer support team for prompt assistance.